Super Win Privacy Policy – How Your Personal Data Is Handled

What This Policy Covers

Effective date: 1 January 2025. This policy applies to all players registered on the super win platform in the Philippines.

1. Information We Collect

When you register and use the super win platform, we collect certain personal information that is necessary to operate your account and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and the details of the payment method you use to deposit and withdraw funds in Philippine pesos. We also collect identity verification documents — such as a government-issued ID — when you complete the KYC process, which is required before your first withdrawal can be processed. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual account behaviour, prevent fraud, and keep the platform running securely for all Filipino players. We do not collect any information beyond what is reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in PHP, and verify your identity in line with our compliance requirements. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to platform policies — and we will only send you promotional communications if you have opted in to receive them. Your session and activity data is used to improve platform performance, personalise your experience, and identify any technical issues that may affect your use of the service. We may also use your information to investigate disputes, respond to support requests, and fulfil any legal or regulatory obligations that apply to the operation of the super win platform in the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing Your Information

Super win does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of our players. Any such disclosure will be limited to the minimum information required to fulfil the relevant legal obligation.

4. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance policies. In the Philippines, financial and identity records related to gaming accounts are typically required to be retained for a minimum period following account closure, and super win complies with these requirements. If you request the closure of your account, we will deactivate it promptly, but certain records may be retained in archived form for the legally required retention period. Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long specific types of data are retained, you can contact our support team for clarification.

5. Cookies and Tracking

The super win platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. We use strictly necessary cookies that are essential for the platform to operate, and we may use analytics cookies to understand how players navigate the site so we can improve the experience over time. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of the platform. By continuing to use the super win platform, you acknowledge our use of cookies as described in this section.

6. Security of Your Data

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the super win platform is encrypted using industry-standard protocols, and sensitive information such as payment details and identity documents is stored with additional layers of protection. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all such staff are bound by confidentiality obligations. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your account and to contact support immediately if you suspect any unauthorised access. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable law.

7. Your Rights

As a player on the super win platform, you have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply. If you wish to exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe. You also have the right to withdraw your consent to any processing that is based solely on your consent, at any time, without affecting the lawfulness of processing carried out before the withdrawal. If you have concerns about how your data is being handled, you are encouraged to raise them with our support team in the first instance before escalating to any relevant regulatory authority.

8. Changes to This Policy

Super win reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify registered players through their account email where the changes are significant. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. For any questions about this policy or your data rights, please reach out to our support team at the contact details shown in the footer below.